At Northtown, we want to make sure our customers and associates remain safe during these extraordinary, ever-changing times. The Coronavirus (COVID-19) has had an impact on us all. We know purchasing a vehicle or having your car serviced is not a high priority. We want you to know we are here for you and have taken steps to do whatever we can to assist you and your family with your vehicle needs.
Gov. Andrew Cuomo has approved sales by licensed dealers through a remote or electronic process for the duration of the COVID-19 pandemic emergency.
During this period our SHOWROOMS WILL REMAIN CLOSED TO THE GENERAL PUBLIC but we will be able to conduct transactions remotely or electronically to meet your vehicle needs at this critical time.
For your safety and our employees we will be applying social distancing requirements to all appointments for vehicle deliveries or lease returns. In accordance with the Governors office will will be conducting all deliveries and interactions outside the dealership; in a designated room cleaned according to the CDC Guidelines; or at your home or place of business.
All personal interactions – whether in returning a vehicle or exchanging paperwork – must follow CDC Guidelines and NYS requirements related to workplace health and social distancing.
For your protection and that of our associates, we have also taken the following steps within the service areas of our stores:
We’ve implemented an increased cleaning schedule of our facilities to include sanitizing door handles, counters, chairs as well as using disinfecting wipes in vehicles several times a day.
Our associates are practicing social distancing and are committed to good hygiene including frequent hand washing and cleaning their work areas multiple times.
Any associates are eliminating nonessential travel and have been instructed to stay home if they do not feel well. Employees are only allowed to return to work when symptom free or with a doctor’s note. They are to report any suspected exposure to COVID-19.
We’re prepared to provide needed service to accommodate you during these trying times. In accordance with the current New York State policy, we’re able to provide you with:
SERVICE* – We are available to assist with your vehicle service needs 7:30 a.m. to 9:00 p.m. Monday through Saturday. Please reach out to your Service Manager at 716-923.2100. You can also click HERE to schedule your service appointment online.
COLLISION* – We are available to assist with your collision needs Monday through Saturday. Please call 716-614-1900.
PARTS – We are available to assist with your automotive parts needs 7:30 a.m. to 9:00 p.m. Monday through Saturday. Please reach out to our Parts Department by phone at 716-923-2100 or you can submit your parts request HERE .
*For the safety of our customers, our main priority will continue to be cleansing, disinfecting and practicing social distancing at all of our facilities. Vehicles brought in for service or collision will have their dash, steering wheel, console and all surface spaces sanitized at the conclusion of your vehicle’s service.
Our team members continue to be dedicated to serving you during these challenging times. We hope you and your loved ones stay safe and healthy.